Refund policy

Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it, with original packaging and proof of purchase.

To start a return, you can contact us at lum3ra@hotmail.com.

Returns are handled through our support team. To initiate a return request, please contact us first at lum3ra@hotmail.comfor return instructions and the appropriate return address based on your order.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return-related questions at lum3ra@hotmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including opened supplements, personal care goods, custom products, sale items, and gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll automatically be refunded on your original payment method within 5–10 business days.

If more than 15 business days have passed since we’ve approved your return, please contact us at lum3ra@hotmail.com.